WhatsApp

In the app

1. Step 1

   Messages in the app

   Open More, then Messages. On Growth and Pro it opens your WhatsApp conversations, with a count of unread messages. On Starter the row says Available on Growth.

   Enlarge screenshot

2. Step 2

   Get your WhatsApp number

   Before your number is ready, the screen says Your plan includes a free WhatsApp number, and the account holder taps Request your free WhatsApp number; it then reads WhatsApp number requested. If WhatsApp is switched off for the account, the screen says WhatsApp is switched off, with Contact support, which opens a new support ticket.

3. Step 3

   Read and reply

   Tap a conversation to read it. Within 24 hours of the guest’s last message you type in Type a message... and send. After that the screen shows Reply window closed and Send Template: choose a template to send.

4. Step 4

   Start a new conversation

   The + starts a new conversation. Pick a guest from your bookings or type a phone number, then choose a template. Check the Message preview and tap Send via WhatsApp.