Delete your Casitana account

We're sorry to see you go. This page explains how to delete your Casitana account and what happens to your data.

How to delete your account

If you can log in

Log in at casitana.com. Go to Settings → Privacy & Data → Delete my account. Enter your password to confirm. Your account and its data are deleted immediately.

If you cannot log in

Email privacy@casitana.com from the email address registered on your account. Use the subject line “Account deletion request”. We'll verify your identity and complete the deletion within 30 days, in line with GDPR Article 17.

What gets deleted

• Account information (name, email, phone, password)
• Property listings, calendar data, pricing rules
• Bookings, guests, and guest registration submissions
• Documents and uploaded files
• Transactions and receipts. You can download them first, with a copy of Casitana’s invoices for your records; they are your own bookkeeping, and keeping them is your responsibility
• Contacts (cleaning, maintenance, accountants)
• Automation rules and scheduled WhatsApp/email messages
• Custom branding, profile photo

What is retained, and why

• Guest registration records (SES): You can download them before deletion and must keep them yourself for 3 years under Real Decreto 933/2021. Casitana keeps only the SES filing reference numbers.
• Casitana’s invoices and billing records: Casitana keeps its own invoices and billing records for 10 years, as Belgian accounting law requires, with only the billing name, address and tax ID an invoice needs.
• Audit logs: Retained for 1 year for security and dispute resolution.

Timeline

Your account and its data are deleted as soon as you confirm. Only the retained items above are kept, and only for the legal periods listed.