Get support from the Casitana team

In the app

1. Step 1

   Open Support in the app

   Open More, then Support under Help. These are the same tickets as on the website. Each one shows its status (Open, In progress, Resolved or Closed), and an answered one says Reply received.

   Enlarge screenshot

2. Step 2

   Open a new ticket

   Tap New Ticket and fill in Subject, Category (Bug report, Feature request, Billing or Other) and Message, which needs at least 20 characters. Tap Create ticket; the app shows Ticket created with its number. Reply email shows the address your replies are emailed to.

3. Step 3

   Read and answer a ticket

   Tap a ticket: under Conversation you see Casitana’s replies, marked Casitana reply. Type under Your reply and tap Send reply. A closed ticket cannot be answered; the app says: “This ticket is closed. Open a new ticket to continue.”